ITIL.
ITIL , Service Integration And Management , SIAM
Service Integration and Management– A Service Capability & Not a Process
By Lakshmi Nanduri
ITIL , PMO , Project Management , Service Management , SMO
PMOs & SMOs – From Ideation to End-of-Shelf, Which Way for What?
By Lakshmi Nanduri
IT Service Management , ITIL , ITIL Best Practices
ITIL for Non-IT Organizations
By Lakshmi Nanduri
Frameworks , IT Service Management , ITIL
ITIL – Demystifying Misnomers and Misconceptions
By Lakshmi Nanduri
Information Technology Infrastructure Library , IT Service Management , ITIL
The ‘IS’ and ‘IS-NOT’ of ITIL – A Cursory Look @ Some Popular Misconceptions
By Lakshmi Nanduri
Balanced Scorecard , Continual Service Improvement , GQM Method , ITIL , Measurement , Metrics , MoSCoW Method , Performance Reporting
Metrics & Measurement Framework using MoSCoW & GQM Methods
By Lakshmi Nanduri